Shipping Policy / Return Policy / Pick-Up Policy

Shipping

All order in stock that are placed before 2pm EST Monday - Friday usually ship same day. In stock orders that are placed after 2pm EST will be processed and shipped the next business day. Orders in stock that are placed on weekends and holidays will be processed and shipped the next business day. If the item(s) is/are not in stock, customers are notified within 24 business hours via email of their back-order status. If for some reason you do not receive a notification via email within 24 business hours, please contact us.

If you would like to ship on your customer UPS account, please call us at (248) 624-1885 to place your order.

Return Policy

All items returned will be subject to a 20% restocking fee. Any orders that are cancelled and the items are in stock will be refunded with a 5% transaction fee. Returns must be accompanied by an RMA number, original invoice and original box. No returns after 30 days from purchase date. Parts will be subject to management inspection. If purchase is considered a "special order" including orders over quantities of 10, returns must be made within 30 days from initil order date. Returns of orders of quantities over (10) pieces, will be subject to a 20% restocking fee, plus the cost of the return freight to Pelican's California warehouse.

To return items please call (248) 624-1885

Pick-Up Policy (at our Michigan Store)

Customers will receive an email and phone call when their order is available for pick-up. If you do not receive an email, or phone call regarding the status of your order within 24 business hours, please contact us.

• Customer pick-up hours are from 8:00am to 3:00pm, Monday through Friday (excluding holidays New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas). Please wait until you receive a pick-up notification before coming to the store.

** IF A CUSTOMER DOES NOT PICK UP THEIR ORDER WITHIN 5 BUSINESS DAYS, THE ITEMS ARE RETURNED TO STOCK, AND A REFUND IS ISSUED TO THE CUSTOMER MINUS A 20% RESTOCKING FEE. **

Contact Information:

Phone: (248) 624-1885

Email: customerservice@pak-ritemi.com

TERMS AND CONDITIONS

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Copyright: The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Pak-Rite, Ltd. Michigan. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Pak-Rite, Ltd. Michigan. You further agree not to change or delete any proprietary notices from materials downloaded from the site. All trademarks are registered and/or unregistered trademarks of Pelican Products, Inc., its subsidiaries and/or affiliates.